Legal

Privacy Policy

Last updated · July 29, 2026

1. Introduction

SavioBag is a marketplace for discounted food, connecting consumers with restaurants, bakeries, cafes and grocery stores selling food at a reduced price. This Privacy Policy ("Policy") explains how we collect, use, share, and protect your personal information when you use our mobile application ("App"), website, and related services (collectively, the "Platform").

We respect your privacy and are committed to protecting your personal data. This Policy will inform you about how we handle your personal information, your privacy rights, and how the law protects you.

2. About This Policy

This Policy applies to all users of the SavioBag Platform, including:

  • App Users: Individuals who use our App to reserve and purchase discounted food ("Deals")
  • Business Partners: Restaurants, bakeries, grocery stores, and other food establishments
  • Website Visitors: Anyone who visits our website or interacts with our online content

The data controller responsible for your personal information is SavioBag, operating in Qatar and Lebanon. For any questions about this Policy or our data practices, please contact us at info@saviobag.app.

3. Information We Collect

3.1 Information You Provide to Us

When you create an account, make a purchase, or interact with our Platform, we may collect:

  • Account Information: Name, email address, phone number, password
  • Profile Information: Date of birth, dietary preferences, favorite stores, profile picture
  • Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
  • Location Information: Your precise or approximate location (with your permission) to show nearby participating stores
  • Communications: Messages, feedback, and correspondence with our customer support team
  • Business Partner Information: Business name, contact details, business type, location, registration documents

3.2 Information We Collect Automatically

When you use our Platform, we automatically collect:

  • Device Information: Device type, operating system, unique device identifiers, mobile network information
  • Usage Data: Pages viewed, features accessed, time spent on the Platform, search queries, reservation and purchase history
  • Log Data: IP address, browser type, access times, pages viewed before and after using our Platform
  • Location Data: Approximate location based on IP address or precise location if you grant permission
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

3.3 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Transaction confirmation and payment status
  • Social Media Platforms: If you choose to connect your social media accounts
  • Analytics Providers: Aggregated usage statistics and trends
  • Business Partners: Information about completed reservations and pickups

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Providing and Improving Our Services

  • Create and manage your account
  • Process your reservations and purchases
  • Connect you with participating stores offering Deals near you
  • Personalize your experience by showing relevant stores and offers
  • Improve and develop new features for the Platform
  • Conduct research and analytics to enhance user experience

4.2 Communication

  • Send order confirmations, pickup notifications, and transaction receipts
  • Provide customer support and respond to inquiries
  • Send important updates about our services, policies, or terms
  • Notify you about reservation cancellations or changes

4.3 Marketing and Promotions

  • Send promotional offers, newsletters, and marketing communications (with your consent)
  • Display personalized advertisements and recommendations
  • Run contests, sweepstakes, and promotional campaigns
  • Measure the effectiveness of our marketing efforts

4.4 Safety and Security

  • Detect and prevent fraud, abuse, and illegal activities
  • Protect the security and integrity of our Platform
  • Verify identities and prevent unauthorized access
  • Comply with legal obligations and enforce our terms

5. How We Share Your Information

We may share your personal information in the following circumstances:

5.1 With Business Partners

When you make a reservation, we share necessary information (name, pickup time, order details) with the participating store to fulfill your order.

5.2 With Service Providers

We work with trusted third-party service providers who help us operate our Platform, including:

  • Payment processors and financial institutions
  • Cloud storage and hosting providers
  • Analytics and marketing platforms
  • Customer support tools
  • Email and notification services

5.3 For Legal Reasons

We may disclose your information if required by law, legal process, or governmental request, or to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Enforce our terms and policies
  • Prevent fraud or illegal activities

5.4 Business Transfers

If SavioBag is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements
  • Improve and develop our Platform

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal or legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure servers and databases
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Privacy Rights

You have the following rights regarding your personal information:

8.1 Access and Portability

You can access your personal information through your account settings or by contacting us. You have the right to receive a copy of your data in a portable format.

8.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

8.3 Deletion

You can request deletion of your account and personal information at any time through the App settings or by contacting us at info@saviobag.app.

8.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the unsubscribe link in any promotional email or adjusting your notification preferences in the App.

8.5 Location Data

You can control location permissions through your device settings at any time.

8.6 Cookie Preferences

You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at info@saviobag.app. We will respond to your request within 30 days.

9. International Data Transfers

SavioBag operates in Qatar and Lebanon. Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@saviobag.app.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze Platform usage and performance
  • Provide personalized content and recommendations
  • Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the Platform to function properly
  • Performance Cookies: Help us understand how visitors use our Platform
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

12. Third-Party Links

Our Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Platform.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

  • Posting the updated Policy on our Platform with a new "Last Updated" date
  • Sending you an email notification
  • Displaying a prominent notice in the App

We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible and aim to address all requests within 30 days.

15. Your Consent

By using our Platform, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with this Policy, please do not use our Platform.

For specific processing activities that require your explicit consent, we will seek your permission before collecting or using your information for those purposes. You can withdraw your consent at any time by contacting us or adjusting your settings in the App.